An interesting day at work
May 6th 2008 08:53
Been an interesting day at work.
Yesterday our printer died. We could almost have cared less, since it’s been a pain every since I’ve been there, and apparently was from the time it was bought. The IT guy thinks it’s cheese and deserves to be grated into little pieces. I tend to agree.
However, when I say it died, I really mean it kept telling me that it had to be rebooted. I presumed this meant turning it on and off, but nope, it wanted to be rebooted. Who knows the mind of a printer when it’s malfunctioning?
Prior to this I’d ordered a new drum cartridge, since it had claimed about a week ago that one was required – and fast. On top of that, it’s been printing two pages and then emitting a piercing shriek which means it ain’t gonna print no more. It will print, but only once you’ve stopped the shriek, redone all the things you have to do to get it to print in the first place and try again.
Several shrieks later and you’ve got ten pages printed.
When it shrieked it would say something about needing a bypass (it almost got one) and something about 8.5 x 11 paper. Keep that in mind.
My boss, who also runs the house group my wife and I go to, has been getting very frazzled by it all, and insisted today that we do something about it. Now. This is the same lady who thinks nothing of taking the house group to the casino to see how the casino half of the world live while playing at their poker tables and pokies, and roulette wheels. (We haven’t gone yet, but it’s on the cards.)
So this morning I rang the help line, and got the same set of ads repeated over and over by a charming young lady who obviously had nothing better to do. I did this twice. The second time I eventually got answered by a male voice, who turned out to be yet another message. He offered to listen while I recorded my problems for him. Which I did.
I looked online for help. In one part of the Fuji Xerox site they listed every printer but ours. Another link – the one to their online help – went nowhere. Eventually I found a place to write an email and did so.
Meanwhile, the boss went to a meeting. I, having nothing to print, left the printer off, so it could sulk in peace.
I’d been told that the courier was delivering the drum cartridge in the morning. Normally, if a courier’s delivering something in our part of town it’ll be there first thing, so it was a bit frustrating to find it hadn’t arrived.
And then, after morning tea, another one of the staff came in and wondered what this large box that was sitting on his desk contained. I jokingly said it was a parcel he’d taken to
Wellington last week returned, because of its size. And then realised it was the cartridge I’d been waiting for all morning. It had arrived before any of us had, and I hadn’t paid attention because it was so big.
Well, the drum cartridge is quite substantial, but nowhere near as large as its box. Anyway, with great enthusiasm I bunged the new drum cartridge in, and voila, the printer decided to awaken from its slumber and work. But it still wouldn’t print more than two pages at a time.
And just then, the help desk people rang – from Australia. Which is why they’d been closed when I first rang around nine o’clock. (Me being in New Zealand, for those who don’t get the point.)
I told him the machine was now working again, and that obviously it really really had needed a new drum cartridge. But I said it was only printing two pages at a time, and told him the error message.
‘You’re trying to print American Letter size on a printer that’s using A4 paper,’ he said, without even thinking about it. ‘Check out your printer setup and see if it’s defaulting to US Letter.’ It was. I defaulted it to A4, and now we have a printer that works on every front.
Hey ho.
Yesterday our printer died. We could almost have cared less, since it’s been a pain every since I’ve been there, and apparently was from the time it was bought. The IT guy thinks it’s cheese and deserves to be grated into little pieces. I tend to agree.
However, when I say it died, I really mean it kept telling me that it had to be rebooted. I presumed this meant turning it on and off, but nope, it wanted to be rebooted. Who knows the mind of a printer when it’s malfunctioning?
Prior to this I’d ordered a new drum cartridge, since it had claimed about a week ago that one was required – and fast. On top of that, it’s been printing two pages and then emitting a piercing shriek which means it ain’t gonna print no more. It will print, but only once you’ve stopped the shriek, redone all the things you have to do to get it to print in the first place and try again.
Several shrieks later and you’ve got ten pages printed.
When it shrieked it would say something about needing a bypass (it almost got one) and something about 8.5 x 11 paper. Keep that in mind.
My boss, who also runs the house group my wife and I go to, has been getting very frazzled by it all, and insisted today that we do something about it. Now. This is the same lady who thinks nothing of taking the house group to the casino to see how the casino half of the world live while playing at their poker tables and pokies, and roulette wheels. (We haven’t gone yet, but it’s on the cards.)
So this morning I rang the help line, and got the same set of ads repeated over and over by a charming young lady who obviously had nothing better to do. I did this twice. The second time I eventually got answered by a male voice, who turned out to be yet another message. He offered to listen while I recorded my problems for him. Which I did.
I looked online for help. In one part of the Fuji Xerox site they listed every printer but ours. Another link – the one to their online help – went nowhere. Eventually I found a place to write an email and did so.
Meanwhile, the boss went to a meeting. I, having nothing to print, left the printer off, so it could sulk in peace.
I’d been told that the courier was delivering the drum cartridge in the morning. Normally, if a courier’s delivering something in our part of town it’ll be there first thing, so it was a bit frustrating to find it hadn’t arrived.
And then, after morning tea, another one of the staff came in and wondered what this large box that was sitting on his desk contained. I jokingly said it was a parcel he’d taken to
Well, the drum cartridge is quite substantial, but nowhere near as large as its box. Anyway, with great enthusiasm I bunged the new drum cartridge in, and voila, the printer decided to awaken from its slumber and work. But it still wouldn’t print more than two pages at a time.
And just then, the help desk people rang – from Australia. Which is why they’d been closed when I first rang around nine o’clock. (Me being in New Zealand, for those who don’t get the point.)
I told him the machine was now working again, and that obviously it really really had needed a new drum cartridge. But I said it was only printing two pages at a time, and told him the error message.
‘You’re trying to print American Letter size on a printer that’s using A4 paper,’ he said, without even thinking about it. ‘Check out your printer setup and see if it’s defaulting to US Letter.’ It was. I defaulted it to A4, and now we have a printer that works on every front.
Hey ho.
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